Delivery

Delivery within Hong Kong

Please note that we can only send orders to a street address. We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an Item due to incorrect address information.

We use a reliable Hong Kong courier for delivery of Items within Hong Kong. Delivery charges are based on your location and the "actual gross weight" or the "volumetric weight" (L x W x H cm / 6,000) of the product/s ordered, whichever is greater. Delivery charges are calculated on our website check-out page in accordance with our courier company’s rates. 

Delivery usually takes between 2 to 4 working days. However, please note that deliveries may take longer than this during sales and other busy periods or due to circumstances beyond our control. Delivery may also be delayed if a typhoon signal no. 8 is raised or a black storm warning is in effect. If you have not received your delivery within 5 working days, please contact us on hello@velveteenclothing.com

All delivery times are to be used as a guide only. While we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the Items within the estimated timescales.

International Delivery

We offer international delivery to most countries using FedEx express (2-5 business days). We do not deliver to a PO Box address. A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver the Item due to incorrect address information. 

The delivery charge and timetable are calculated on our website check-out page. However, please note that deliveries may take longer than this due to circumstances beyond our control, for example, disruptive weather.

We offer free shipping to most countries for orders over $150. *UAE and Russia Excluded*

All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the Items within the estimated timescales. If you have not received the Item ordered within the stated delivery window, please contact us on hello@velveteenclothing.com

Import Restrictions and Custom Fees

Please note that some countries place restrictions on merchandise ordered from overseas and/ or charge additional import fees or customs duties. These charges are beyond our control. Please be aware that you will be responsible for any import duties, taxes or customs charges payable. We suggest that you contact your local government body prior to placing an order with us so that you understand what restrictions may exist and/ or what possible additional payments may apply.

Canceling Your Order Before Dispatch

If, for any reason, you wish to cancel an order before the Item has been dispatched, please contact us on hello@velveteenclothing.com

Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.

    General

    We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.

    Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, you must please stop using our website immediately. Any changes made to our Terms of Sale after you have placed an order will not affect that order unless we are required to make the change by law.

    Governing Law and Exclusive Jurisdiction

    These Terms of Sale (together with our Terms of Use, Privacy Policy and all of our policies and procedures) will be governed by the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and the courts of Hong Kong will have exclusive jurisdiction.